Patient-reported experience measures (PREMs) from WSLHD Pulmonary Rehabilitation Program (PR)

Ms Winnie Leung1, Dr Jin-Gun  Cho1,2,3, Ms Elise Harding1, Ms Winnie Leung1, Ms Abby Liu1, Ms Estela Pessoa1, Ms Christine Sausa1, Ms Mary Roberts1,2,3

1Department of Respiratory and Sleep Medicine, Westmead Hospital, Westmead, Australia, 2University of Sydney, School of Medicine, Westmead Clinical School, Westmead, Westmead, Australia, 3Ludwig Engel Centre for Respiratory Research – Westmead Institute for Medical Research, Westmead, Westmead, Australia

Introduction: Pulmonary rehabilitation (PR) is a core component in the management of chronic lung disease. Patient Reported Experience Measures (PREMs) focus on patients’ assessment of services they receive and infrequently used in PR services.

Aim: To evaluate the PREMs of attending PR across the Western Sydney Local Health District (WSLHD).

Methods: We performed a review of PREMs survey results from patients who completed PR in WSLHD during an 18-month period from 2018-2019. Patients who completed PR received a survey containing 37 questions assessing their experience in PR. Surveys were returned anonymously in a replied-paid envelope. Survey questions were aimed to capture patient-experience surrounding their initial PR assessment, and the exercise component and education component of PR. Patient demographics were de-identified, including age, gender and postcode. Survey responses were collated and analysed in an Excel spreadsheet on a password protected computer.

Results: During the period analysed, 230 patients completed the program with 104 surveys returned. 98 – 100% of patients responded having a ‘very good’ or ‘good’ experience related to the PR assessment clinic; 93% – 100% of patients responded ‘very good’ or ‘good’ for the exercise component of PR and 99% – 100% of patients responded ‘very good’ or ‘good’ for the education component of PR. Responses regarding the waiting time for the PR program demonstrated an area for improvement, with 11% responded fair and 2% poor.

Conclusion: Overall, the PREMs demonstrated a positive experience of the PR service in WSLHD. These results can be utilised to improve service development to further enhance patient-experience.


Biography:

Winnie Leung is a Physiotherapist with over 7 years of experience in respiratory and Pulmonary Rehabilitation programs and currently works in the Respiratory Ambulatory Care Service in Western Sydney Local Health District. Winnie is passionate about exercise and providing wholistic patient care to those living with chronic respiratory conditions. She is involved in various respiratory services, including Pulmonary Rehabilitation, Breathlessness Clinic and ILD Clinic, as well as various research projects.

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