Acting Early – piloting telehealth and delegation to assistants in the community from centralised triage

Martha Sorensen1, Ann Gregory1

1Ccdhb, Wellington, New Zealand

Through moving to a centralised triage community referral management model we identified the opportunity to trial remote delegation to Allied Health Assistants to manage OT/PT referrals following initial phone triage.

Would triaging referrals in an Inter-professional manner and delegating to assistants directly from triage using tele-health impact patients experiences and the service positively?

An initial pilot was carried out over a 4 week period.

All trial practice and process changes were developed according to the following principles from Te Herenga Ora: He mahi kōkiri- Allied Health Way of Working

  • Improving Equity
  • Acting Early
  • Innovating
  • Increasing Efficiency
  • Working Together

Data analysis and feedback from delegating clinicians, assistants and patients indicated that investing in this model was worthwhile. Further competence development and process adjustments were made and phase two of the pilot began.

The outcomes of using Inter Professional Practice and tele-health at centralised triage for patients and the service will be presented; along with two case studies to highlight the impact of the practice changes.


Bio to come.

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